Shipping Policy

Last updated: 19 October 2026

Shipping At A Glance

At Hartwell Sisters, we want every order to be handled with care and delivered as smoothly as possible. This policy explains how we process and ship orders placed through hartwell-sisters.com.

  • Where we ship: Canada only, including all provinces and territories

  • Processing time: 1 to 3 business days

  • Delivery time: 3 to 7 business days after dispatch

  • Total estimated time: 4 to 10 business days

  • Shipping cost: Free shipping on all orders within Canada

  • Currency: All prices are displayed and charged in CAD

  • Import duties and taxes: Covered by Hartwell Sisters

  • Tracking: Sent by email once your order is dispatched, where available

  • Business days: Monday to Friday, excluding public holidays

Order Processing Time

Once your order is placed, please allow 1 to 3 business days for processing.

During this time, we carefully review your order, confirm your shipping information and prepare your items for dispatch.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

After your order has been processed and dispatched, delivery typically takes 3 to 7 business days.

Most orders are therefore expected to arrive within 4 to 10 business days from the date of purchase.

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, busy shopping periods, public holidays, remote delivery locations or circumstances beyond our control.

Where We Ship

Hartwell Sisters currently ships throughout Canada, including all provinces and territories.

We do not offer international shipping outside Canada at this time.

Deliveries to remote or northern regions may require additional delivery time.

We are unable to ship to freight forwarding addresses.

Shipping Costs

We are pleased to offer free shipping on all orders across Canada.

There are no additional handling or packaging fees.

All prices are displayed in Canadian Dollars (CAD), and any applicable charges will be clearly shown at checkout.

Direct Supplier Shipping

To make our shipping process more efficient, some of our products are shipped directly from our trusted suppliers.

This means certain orders may be dispatched from international locations, including China.

Shipping directly from our suppliers helps us reduce unnecessary handling and keep our delivery process straightforward.

If your order contains multiple items, they may occasionally be shipped separately and arrive on different days.

You will never be charged additional shipping fees for split deliveries.

Customs, Duties And Import Charges

Any applicable import duties and customs charges on orders shipped into Canada are covered by Hartwell Sisters.

You should not be required to pay additional import charges upon delivery.

If a delivery carrier contacts you requesting an unexpected customs payment, please contact us before making any payment.

Email: info@hartwell-sisters.com

We will be happy to investigate the situation.

Shipping Carriers And Tracking

Depending on your location and the origin of your order, we may use Canada Post, local delivery services or trusted international shipping partners.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Please allow a few days for tracking information to become active, as carriers may require additional time to register the first scan.

Carrier Pick-Up Orders

Occasionally, a delivery carrier may arrange for your parcel to be collected from a designated pick-up location.

If this happens, the carrier will determine the collection location and available collection period.

Once you have been notified, please collect your parcel within the timeframe provided.

If a parcel is not collected and is returned, additional shipping charges may apply if you request redelivery.

Incorrect Shipping Details

Please double-check your delivery address before completing your purchase.

If you notice an error, contact us as soon as possible at info@hartwell-sisters.com.

We will do our best to assist you. However, once an order has been processed or dispatched, we may no longer be able to change the shipping address.

Delayed Orders

We understand how important it is to receive your order on time.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

Include your full name, order number and the email address associated with your purchase.

We will investigate the shipment with the relevant delivery partner and provide an update as soon as possible.

Lost Or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please first check:

  • Around your property or designated delivery area

  • With other members of your household

  • With nearby neighbours

  • With your local post office or delivery carrier

If your parcel remains missing, please contact us within 14 days of the delivery confirmation.

We will investigate the situation with the carrier and arrange an appropriate solution, including a replacement or refund where applicable.

Damaged Parcels And Returns

If your order arrives damaged, please contact us as soon as possible.

We recommend taking clear photographs of the damaged packaging and affected items so our team can assist you efficiently.

For information regarding returns, exchanges and refunds, please review our Returns and Refund Policy.

Customers have 30 days from delivery to request a return, subject to our Returns and Refund Policy and applicable consumer protection laws.

Contact Information

If you have any questions regarding your order, shipping or delivery, our team is happy to help.

Hartwell Sisters

Website: https://hartwell-sisters.com

Email: info@hartwell-sisters.com

Customer Support Hours:

Monday – Friday: 9:00 AM – 5:00 PM

Saturday – Sunday: Closed

We appreciate your trust in Hartwell Sisters and look forward to helping you enjoy your new purchases.